Delivery & Return Policy

DELIVERY 

• Shipping: Free shipping via Swiss Post
• Delivery Time: 1-2 business days
• VAT: Included in price, where applicable

• Shipping: Free standard shipping via GLS, €15 for Express shipping via FedEx
• Delivery Time: 3-4 business days, Express 2-3 business days
• VAT and Duties: Included in price, where applicable

• Shipping: €29
• Delivery Time: Up to 7 business days
• VAT and Duties:
• Under $800: No fees apply
• Over $800: Fees calculated and collected at checkout. No additional charges upon receipt of the ordered goods

• Shipping: €29
• Delivery Time: Up to 7 business days
• VAT and Duties: Not included in price, may be imposed by destination country and are the recipient’s responsibility

If you would like to receive information about delivery times to a specific country, please contact us at contact@inakess.com.

REPAIR POLICY
All INA KESS styles are subjected to an expert quality check before being sold and dispatched. If a defect occurs after wearing the style will be repaired free of charge by INA KESS within one year of the date of purchase, or within 1.5 years in the case of jackets or blazer styles, on presentation of the correct purchase receipt. However, this only applies if the style has been treated correctly in accordance with the care instructions. In all other cases, INA KESS accepts no liability. For repair enquiries, please contact our Customer Experience Team by email: contact@inakess.com or WhatsApp - we will be happy to help you.

EXCHANGE & RETURN
We hope that you are happy with your purchase. If this is not the case, you can easily exchange or return your order within 14 days of the order date. Returns after this period will not be accepted. INA KESS does not cover return fees. EUR 25.00 will be charged for exchanges and returns of orders in the EU. EUR 50.00 will be charged for returns and EUR 79.00 for exchanges of orders outside the EU.

The right of exchange and return only applies to unworn, unwashed, and flawless items from which the labels have not been removed. Please ensure that all original boxes and dust bags are also included in your return. We check the condition of all individual parts before dispatch. However, if your order arrives damaged, please let us know immediately. Clothing that shows signs of having been worn cannot be accepted for return or exchange. Customized items cannot be returned.

How do I exchange or return an item?

To return an item or exchange it for a different size, color or style, proceed as follows:

1. Register your exchange or return
   If you have ordered from Switzerland, register your exchange or return here.
   If you have ordered from another country, register your exchange or return here.
2. Pack your return
   You will receive information about the return shipment after registration. For ecological reasons, please pack the return in the original packaging if possible.
3. Send your return shipment
   For shipments from an EU country, attach the FedEx return label we have created for you to the package. Drop off the package at your nearest FedEx Location. For shipments outside the EU we will contact you regarding the procedure. We can only accept returns from the country to which an order was originally shipped. For example, orders delivered to Germany must be returned from Germany. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
4. Receive your refund, credit note or exchange
   Once your return has been received and checked, the refund to your original payment method, credit note for future INA KESS purchases or exchange will be sent. Insurance and handling fees will not be refunded by INA KESS in case of returns.

In the meantime, be inspired by styling tips and news on Instagram. 

If you have any questions, please do not hesitate to contact us at +41 43 508 42 85 or by email at contact@inakess.com.