FAQ'S

Please complete the Contact Form on our website or send us an email at contact@inakess.com. If you prefer to speak on the telephone, please do not hesitate to call us on +41 43 508 42 85 (Switzerland and international)

No, you do not need an account to buy on the INA KESS website. However, we recommend you to make an account because you can check your product history at any time. 

Press on “forgot password” and then enter your email address. Afterwards, you will receive an email to set up a new password. In the email, you can find a button that reads: “reset password”. Press this button and you will be led to a webpage where you can set your new password.

Yes, your protection is our concern and we have gone out of our way to ensure that your data is safe with us. We use the most advanced security systems on our website. Please also read our INA KESS Privacy Policy about the protection of your personal data.

We aim to provide a fair opportunity to shop our most in-demand styles but as items are often limited, we do not offer reservations online. Please contact our Customer Experience team to reserve a style at our store in Zurich.

You can put an item in your basket by clicking on a product, selecting the size, and then pressing the button “ADD TO BAG”. Once you have selected all the items you would like to purchase, you can click on the shopping bag icon on the right-hand side of the menu bar. After checking the overview of your basket you can press the button “CHECKOUT”, where you can enter your personal details. Afterwards, you can click on “CONTINUE TO SHIPPING” and select the shipping method. To finalize your order, you just have to select the payment method and pay the total amount. Once your order is completed, you will then receive an order confirmation via email.

Our Customer Experience Team is happy to assist you with this. You can reach the team at +41 43 508 42 85.

It may be possible to add or cancel some items before we prepare your order. Please contact us directly at contact@inakess.com or by phone at +41 43 508 42 85 to check if the order has not already been prepared and sent. The same applies for a change to your shipping address.

Currently we are offering the following methods: PayPal, Klarna, Credit Card and within Switzerland TWINT.

You can change the currency in the header of the website, which will amend all of the prices and let you see the prices in your local currency. However, regardless of the chosen viewing currency in the online shop, the checkout will always be in Swiss Francs (CHF) for purchases in Switzerland and in EURO for purchases outside of Switzerland.

After your purchase has been made, you will be sent an email confirmation with your order details. Your order will be accepted and processed as soon as your payment has been approved and the address details have been verified.For orders outside of the EU, a tracking number from our international shipping service  will be sent via email once the shipment has been dispatched so that you can keep an eye on its progress as it makes its way to you.

In Switzerland and EU shipping is free of charge. For our EU customers we also have an express shipping option of 15 EUR. For all other destinations we charge a standard fee of Euro 29. 

No, at the moment, this service is not available. 

When you make a purchase, you may have a different shipping address to your account and payment details. However, once the order has been placed, it will be difficult to change the address as we aim to dispatch all orders very promptly but you are welcome to try by contacting our Customer Experience team. 

On the INA KESS site, we indicate the expected delivery date and once your order has been dispatched you will receive an email of shipping confirmation. If your package does not arrive within your expectations, you are welcome to contact our customer experience team. As mentioned above, for shipments outside of Europe, we currently use FedEx and a tracking number will be sent to you via email once the shipment has been dispatched.

In Switzerland and the EU there are no duties and taxes to pay. However, for shipments to other destinations, it will depend on the policy of the individual country. 

We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs.

To start a return, please contact us at contact@inakess.com with your order number and the reason for your return. If anything is damaged, the styles have been worn or washed or the INA KESS Hangtag is missing, you may not receive your refund.

Of course, our sales representatives will be happy to assist you with a return in our stores and for an exchange it is recommended. However, it is best to contact our Customer Experience team first to make sure a desired exchange item is available.

Whenever you want to return a style please contact our customer experience team at contact@inakess.com. If an invoice for customs clearance is needed, it will be provided by INA KESS.

No, it is not necessary to use our packaging but the styles being returned need to be packaged well.

As soon as your purchased styles have been received, they will pass through our return control. If everything is correct, the refund will be made immediately using the payment method originally used for purchase. 

No, these costs are covered by the customer. 

For a return, you will receive a full refund on the purchased styles after these styles pass through our return control. You will be notified of this by email. For an exchange, the returned styles will also be subject to a return control, and when successful, the new styles will be sent immediately to you. Should there be a difference in amount, a credit will be made to your original payment method, and if the new purchase is more expensive, our customer experience team will reach out to you to organize payment. We will also send you an email showing when the exchange has been made to indicate that you can expect your new style shortly. 

Please reach out to our Customer Experience team that will look for the most convenient solution for you. 

If you want to know when your size is back in stock, go to the respective product page. Select the missing size, click the "JOIN THE WAITLIST" button and enter your email address and the size you need. You will receive an email as soon as your size is back in stock. Not all styles will be reproduced.

Our INA KESS team in our Flagship Store in Zurich offers on-site personal shopping as well video/facetime shopping for clients all over the world. Please book an appointment on our website. Go to Contact, and push the pink button - Book Private Shopping - you may select a date and time. A stylist will be available only for you at this time. For video shopping press the Button “INSTANT SHOPPING”. If in doubt, please contact us via email or at +41 43 508 42 85.

Size conversion charts are available on our website under Size Guides and further information is also given next to the size selection on every product page. There is also a measurement guide to help you work out your individual measurements.  Due to the four-way stretch feature of the fabrics we use, sizes are generally quite flexible.

Please contact our Customer Experience team that will give you some extra advice and help you find the best solution for you.

INA KESS styles are made of high quality functional materials that need delicate care. Please use a detergent for delicate fabrics. Our own laundry detergent has proved to be very effective. Do not use a fabric softener and never wash your INA KESS clothes above 40 degrees. Do not wash your INA KESS  clothes with other items that have zippers, or put them into a washing bag. Do not wash clothes by hand or alone in the machine as the gyrations will be too great. After washing do not leave the styles sitting in the washing machine. Hang them up immediately. They will dry quickly. Do not tumble dry. Also please do not iron INA KESS clothes, only steam them if absolutely necessary. Blazers and coats need to be dry cleaned in general due to the shoulder padding. 

Our white blouses are made of high tech functional material. It is best to wash them with a delicate laundry detergent such as ours or one especially for white washing and from time to time add some bile soap because of its powerful natural ingredient. White blouses are particularly sensitive to heat. Due to the beautiful buttons, it is best to put our blouses into a washing bag. Wash white clothes together. Do not under or overfill the washing machine. 

Please contact our Customer Experience Team as soon as possible and we will do our best to solve this issue. We offer a wide range of tailoring solutions.